Welcome to the Fablux FAQ page! Here you will find answers to the most common questions about our products, orders, shipping, returns, and more. If you can’t find the answer you’re looking for, please contact us directly.
General Information
1. What is Fablux? Fablux is an e-commerce store offering a wide range of stylish and high-quality clothing for both men and women. Our goal is to provide fashionable apparel that suits your style and meets your needs.
2. How do I contact customer service? You can reach our customer service team via our Contact Us page or by calling our support line. We are here to help with any questions or concerns you may have.
Orders
3. How do I place an order? To place an order, simply browse our catalog, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout and follow the instructions to complete your purchase.
4. Can I modify or cancel my order? If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot make changes once the order has been processed and shipped.
5. How do I check the status of my order? You can check the status of your order by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.
Shipping
6. What are your shipping options? We offer several shipping options to meet your needs. During checkout, you can select the shipping method that works best for you. Shipping times and costs vary based on the selected method and destination.
7. Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on the destination. Please see our Shipping Policy for more details.
8. How can I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the Royal Mail tracking page. If you can’t find your tracking number, please contact us for assistance.
Returns and Exchanges
9. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with tags attached. Please see our Return Policy for more details.
10. How do I return or exchange an item? To return or exchange an item, please contact our customer service team to initiate the process. You will need to provide your order number and the reason for the return or exchange. We will provide you with further instructions.
11. When will I receive my refund? Once we receive and inspect your returned item, we will process your refund. Please allow 5-7 business days for the refund to appear in your account, depending on your payment method.
Products
12. How do I find my size? We provide a detailed size guide on our product pages to help you find the perfect fit. If you have any questions about sizing, please contact our customer service team for assistance.
13. What if an item is out of stock? If an item you want is out of stock, you can sign up for our email notifications to be alerted when it becomes available again. Simply click the “Notify Me” button on the product page and enter your email address.
14. How do I care for my Fablux clothing? Each product page includes care instructions specific to that item. Please follow these guidelines to ensure your clothing stays in great condition.
Payments
15. What payment methods do you accept? We accept various payment methods including credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your protection.
16. Is my payment information secure? Yes, we take your security seriously. All payment information is processed through secure payment gateways and encrypted to protect your data.
17. Can I use multiple payment methods for one order? At this time, we only accept one payment method per order. If you have any issues with payment, please contact our customer service team for assistance.
Promotions and Discounts
18. How do I use a discount code? To use a discount code, enter the code in the designated field during checkout and click “Apply.” The discount will be applied to your total order amount.
19. Can I use multiple discount codes on one order? Only one discount code can be applied per order. Discount codes cannot be combined with other promotions or discounts.
20. Do you offer gift cards? Yes, we offer gift cards in various denominations. They make the perfect gift for any occasion. You can purchase gift cards on our website.
If you have any other questions or need further assistance, please feel free to reach out to our customer service team via our Contact Us page. We are here to help!
Thank you for choosing Fablux!